This is usually caused by a PHP fatal error, check the page source and PHP logs. The most common fatal error is an out of memory error. Check the Statistics->Optimization page and see how much memory is currently assigned to PHP and how much the overview is using. If it is a memory issue you […]
Views is the number of page hits your site has received. Visitors is the number of unique users that have visited your site. Views should always be greater than Visitors (though there are a few times when this won’t be true on very low usage sites due to how the exclusion code works). The average […]
There can be many reasons for this, but the most common reason is a botnet has decided to visit your site and we have been unable to filter it out. You usually see your views spike for a few days and then they give up.
Search Engine Referrals and Words are highly dependent on the search engine providing the information to us and that often is not the case. Unfortunately there is nothing we can do about this, we report on everything we receive.
We use several libraries and use a utility called Composer to manage the dependencies between them. We try and keep our Composer library up to date but not all plugins do and sometimes we find conflicts with other plugins. Try disabling your other plugins until the error goes away and then contact that plugin developer […]
You can manually disable plugins in WordPress by simply renaming the folder they are installed in. Using FTP or your hosting providers file manager, go to your WordPress directory, from ther go to wp-content/plugins and rename or delete the wp-statistics folder.
Don’t, upgrade immediately to the latest version of WP Statistics.
When I upgrade or install WP Statistics I get an error message like Parse error: syntax error, unexpected T_STRING, expecting T_CONSTANT_ENCAPSED_STRING or ‘( Since WP Statistics 8.0, PHP 5.3 or above has been required. If you are using an older version of PHP it cannot understand the new syntax included in WP Statistics 8.0 […]
Pretty much every plugin/service is going to give you different results for views and vistors, there are several reasons for this: Web crawler detection Detection method (javascript vs server side PHP) Centralized exclusions Services that use centralized databases, like Google Analytics, for spam and robot detection have better detection than WP Statistics can. The trade […]
The GeoIP database isn’t downloading and when I force a download through the settings page I get the following error: “Error downloading GeoIP database from: http://geolite.maxmind.com/download/geoip/database/GeoLite2-Country.mmdb.gz – Forbidden” This means that MaxMind has block the IP address of your webserver, this is often the case if it has been blacklisted in the past due to […]
