Category: FAQ

I’m not receiving e-mail reports?

Make sure you have WordPress configured correctly for SMTP and also check your WP Cron is working correctly. You can use Cron View to examine your WP Cron table and see if there are any issues.

I’ve enabled IP subnet exclusions and now no visitors are recorded?

Be very careful to set the subnet mask correctly on the subnet list, it is very easy to catch too much traffic. Likewise if you are excluding a single IP address make sure to include a subnet mask of 32 or 255.255.255.255 otherwise you may not get the expected results.

How much memory does PHP Statistics require?

This depends on how many hits your site gets. The data collection code is very light weight, however the reporting and statistics code can take a lot of memory to process. The longer you collect data for the more memory you will need to process it. At a bare minimum, a basic WordPress site with […]

GeoIP is enabled but no hits are being counted?

The GeoIP code requires several things to function, PHP 5.3 or above, the cURL extension and PHP cannot be running in safe mode. All of these conditions are checked for but there may be additional items required. Check your PHP log files and see if there are any fatal errors listed.

All visitors are being set to unknown for their location?

Make sure you’ve downloaded the GeoIP database and the GeoIP code is enabled. Also, if your running an internal test site with non-routable IP addresses (like 192.168.x.x or 172.28.x.x or 10.x.x.x), these addresses will come up as unknown always.

What do I do if the plug does not work?

Disable then enable the plugin. You may also want to try removing and re-installing it as well. If it is still not working, please open a new support thread on the WordPress support forums.