Since WP Statistics 11.0, PHP 5.4 or above has been required. If you are using an older version of PHP it cannot understand the new syntax included in WP Statistics 11.0 and generates a parse error. Your hosting provider should have a newer version of PHP available, sometimes you must activate it through your hosting […]
WP Statistics supports IPv6 as of version 11.0, however PHP must be compiled with IPv6 support enabled, otherwise you may see warnings when a visitor from an IPv6 address hits your site. You can check if IPv6 support is enabled in PHP by visiting the “Optimization -> Resources/Information -> Version Info- > PHP IPv6 Enabled” […]
WP Statistics has not yet been tested on PHP 7.1 and reports so far (As of February 2017) indicate there are issues. As PHP 7.1 is still relatively new it is not recommended at this time.
WP Statistics is PHP 7 compliant, however some versions of PHP 7 have bugs that can cause issues. One know issue is with PHP 7.0.4 causing memory exhaustion errors, newer versions of PHP 7 do not have this issue. At this time (August 2016) WP Statistics seems to run fine with PHP 7.0.10, however you […]
This is caused by a race condition in the code, it’s safe to ignore (it shouldn’t be labeled as an error really, but that is part of WordPress that we can’t control). It happens when a new day starts and two visitors hit the site at nearly the same time for the first visit of […]
If you have access to phpMyAdmin (or similar tool) you can query the wp_options table: SELECT * FROM wp_options WHERE option_name = ‘wp_statistics’; Then edit the value, inside the string will be something like (note: “edit_plugins” will be whatever permission you selected): s:15:”read_capability”;s:12:”edit_plugins”;s:17:”manage_capability”;s:12:”edit_plugins”; Replace it with: s:15:”read_capability”;s:14:”manage_options”;s:17:”manage_capability”;s:14:”manage_options”;
This is because something has gone wrong during the installation. At the end of the message will be a list of tables that are missing, you can use the provided link to re-run the installation routine. If that does not resolve the issue and the visitors table is the only table listed, you may want […]
Do you have eAccelerator installed? If so this is a known issue with eAccelerator and PHP’s “anonymous” functions, which are used in the user agent parsing library. As no new versions of eAccelerator have been released for over 3 years, you should look to replace it or disable it.
Unfortunate we’re completely dependent on the search engine sending use the search parameters as part of the referrer header, which they do not always do.
This is usually caused by a PHP fatal error, check the page source and PHP logs. The most common fatal error is an out of memory error. Check the Statistics->Optimization page and see how much memory is currently assigned to PHP and how much the overview is using. If it is a memory issue you […]