FAQs - WP Statistics - WordPress Statistics Plugin

FAQs

General

Is there an affiliate program for WP Statistics?

Yes, we offer an affiliate program where you can earn commissions by referring others to purchase WP Statistics using your affiliate link. If you're interested, you can sign up for our affiliate program here.

Where can I find your changelog?

You can find our changelog here.

Where can I download the free WP Statistics plugin?

You can download the free version of WP Statistics from the official WordPress repository here.

Is the free version of WP Statistics required for Premium to work?

Yes, the free version of WP Statistics must be installed and activated for the Premium version to work properly. The Premium version acts as an add-on to enhance the core functionality provided by the free version. Both versions work together to give you access to all premium features and capabilities.

I have feedback/a suggestion for the plugin, how can I contact you?

We’d love to hear from you. Please submit your feedback or suggestions through our Contact page.

Is WP Statistics compliant with GDPR?

Yes, WP Statistics fully complies with GDPR. The plugin does not collect any personal data covered by GDPR regulations.

Is WP Statistics translation ready?

Yes, WP Statistics supports full translation and localization. The plugin has been translated into multiple languages, with more on the way.

Can I use WP Statistics on client sites?

Yes, you can use WP Statistics on client sites in two ways:

Purchase an appropriate plan that covers all your client sites.
Purchase a separate plan for each client site.

You can also refer clients to purchase WP Statistics directly from our site and earn a 30% commission using your affiliate link.

Does WP Statistics work on non-WordPress sites?

No. WP Statistics is specifically designed for WordPress sites.

Will WP Statistics slow down my website?

No, WP Statistics is built with performance in mind. The plugin follows best practices to ensure that it runs smoothly on your website without slowing it down.

Do I need coding skills to use WP Statistics?

Absolutely not. WP Statistics is built to be user-friendly and does not require any coding knowledge. It's designed for both beginners and experienced users.

What is the difference between the free version of WP Statistics and WP Statistics Premium?

The free version of WP Statistics provides basic analytics, while WP Statistics Premium offers additional features such as:

Advanced Reporting: Access to more detailed reports.
Add-Ons: Additional tools and functionality like Mini Chart and Author Analytics.
Premium Support: Access to our support team for help and assistance.

You can find a full list of the features on our Pricing page.

How do I install WP Statistics Premium?

You can install WP Statistics Premium either automatically through your WordPress dashboard or manually by uploading the plugin zip file. For detailed instructions, please see our guide on How to download and install WP Statistics add-ons.

Who should use WP Statistics?

WP Statistics is perfect for website owners, bloggers, content teams, developers, marketers, and anyone else who wants to gain insights into their site traffic and performance.

If you want to better understand your website visitors while respecting their privacy, then you need WP Statistics.

Account

When will my upgrade take effect?

Your upgraded license and new features will be available immediately after successful payment. For detailed instructions on how to upgrade your license, please visit our complete upgrade guide.

Will I lose access to my current features during the upgrade?

No, all your current features remain fully accessible during and after the upgrade process.

Can I downgrade my subscription?

No, downgrading to a lower-tier license is not currently supported.

Can I reactivate auto-renewal later?

Yes, you can purchase a new subscription with auto-renewal at any time after cancellation. For detailed instructions on managing your auto-renewal settings, please visit our complete cancellation guide.

What happens after I cancel auto-renewal?

Your subscription will remain active until its expiration date. You'll continue to have access to all features until then. After expiration, you can always manually renew if you wish to continue using WP Statistics. Can I reactivate auto-renewal later? Yes, you can purchase a new subscription with auto-renewal at any time after cancellation. For detailed instructions on managing your auto-renewal settings, please visit our complete cancellation guide.

Can I cancel my subscription’s auto-renewal?

Yes, you can cancel your subscription's auto-renewal at any time. Simply log into your account, go to the "Subscriptions" section, select your subscription, and click the "Cancel" button in the Actions area.

Can I purchase more than one plan?

Yes, you can purchase multiple licenses. However, only one license can be purchased per transaction. To buy more licenses, complete the purchase and then make another transaction for additional licenses.

Can I upgrade my subscription?

Yes, you can upgrade your WP Statistics subscription at any time. Simply log into your account, go to the "Subscriptions" section, select your current subscription, and click the "Upgrade" button. Choose your desired higher-tier license and complete the payment process.

Can I cancel my account?

Yes, you can cancel your subscription anytime by following these steps:

Log into your account on our site.
Click on the Billing tab.
Click the Cancel link next to the subscription you wish to cancel.
Follow the instructions to cancel your subscription.

I haven’t received my receipt or login details

The receipt and login information are sent immediately after your purchase is approved. Make sure to check your spam folder for these emails.

You can also access your receipt, license key, and download link in the Account area of our website.

I can’t log in to my account

If you can’t log in, click Lost your password? on the Login Page, enter your email, and follow the instructions in the email to reset your password. Check your Spam folder if you don’t see the email. For more help, visit Resetting Your Password.

How do I change my payment information?

If you need to update your payment information, you can do so from the Subscriptions section in your account dashboard. Changes will apply to future payments. Note: We currently do not support PayPal.

I don’t see my purchase information in the account area

If you are unable to locate your purchase information, please contact us so we can assist you.

Can I get an invoice for my payment?

Yes, you can access your invoice through your account dashboard. For more details, check our guide on How to Get a Copy of Your Receipt.

What is your policy on refunds?

If you are not satisfied with WP Statistics within 14 days of purchase, you can request a refund, and we will issue 100% of your money back—no questions asked.

Refunds cannot be processed outside of the 14-day period.

Where can I find my download link and license key?

You can find your download link and license key in the Subscription section of your account, as well as in the purchase receipt email. Be sure to check your spam folder and mark these emails as not spam. For more details, check our guide on Finding and Entering Your License Key.

License

How long will I receive support and updates for?

You will continue to receive support and updates for as long as your subscription is active. If you cancel your subscription, you will still receive support and updates until the end of your subscription period.

Will the plugin work without a license key?

Yes, the plugin will work without a license key. However, without a license, you won’t receive updates or support for the premium features, including security updates. Since you won’t receive updates, we can’t guarantee compatibility with future versions of WordPress or the free version of WP Statistics.

How do I renew my license?

You can renew your license through your account dashboard. Simply log into your account, go to the "Subscriptions" section, select your subscription, and click the "Renew Now" button. For detailed instructions, please see our guide on How to renew a license.

Do staging, test, or development sites count towards my licenses?

No, we don’t count staging, test, or development sites toward your license activations.

Our system allows certain domains to be used for development and staging purposes. Below is a list of all the supported domains *.dev, *.local, *.test, *.wpserveur.net, *.wpengine.com, *.wptiger.fr, *.myraidbox.de, *.lndo.site, *.go-vip.net, *.kinsta.cloud, dev.*, staging.*, sandbox.*, *.localhost, *.instawp.com

If your staging or test site is still counted toward your license, you may be using a name we don't recognize. Please contact our Support team for assistance.

How many sites can I install WP Statistics Premium on?

The number of installations depends on your license plan, which you can find on our Pricing page. A "site" means one WordPress installation - for example, a Single site license allows you to use the plugin on one domain only (like example.com), but not on its subdomains (site1.example.com) or subdirectories (example.com/site1). For multiple WordPress installations, you'll need either additional Single site licenses or an Unlimited license.

Pre Purchase

Can I buy a lifetime or monthly license?

We offer a lifetime license priced at 3x the standard plan price. If you're interested, please contact support for more details. Monthly plans are not available.

Can I purchase a custom plan with specific features and site activations?

We do not offer custom plans based on specific features or site activations. You can choose from the available plans on our Pricing page or individual add-ons on their respective pages.

Do you offer special pricing for nonprofits and charities?

At this time, we do not offer special pricing for nonprofits or charities. However, feel free to contact us if you have specific questions.

I have the free version, can I just buy support?

No. Support is only available to customers with an active subscription to WP Statistics Premium. You’ll need to purchase a premium plan to access support.

Will my data be lost if I convert from the free version to the Premium version?

No. All your data and settings will remain intact when upgrading from the free version to WP Statistics Premium.

What’s included in my purchase of WP Statistics Premium?

Your purchase of WP Statistics Premium includes:

Premium Features: Access to premium features based on the plan you purchased.
Plugin Updates: Access to updates for the plugin as they are released.
Premium Support: Support via our contact form during business hours.

Do you provide phone or chat support?

At this time, we do not offer phone or chat support. Please use our contact form for any inquiries.

Do you provide support?

Yes. If you have an active subscription for WP Statistics Premium, you are eligible for support. Please contact us for assistance.

How do I upgrade to WP Statistics Premium?

If you are running the free version of WP Statistics and want to upgrade to the Premium version, you can purchase a plan on our Pricing page. After purchasing, you will be able to download and install the Premium add-ons.

What payment methods do you accept?

We currently accept credit card payments. Unfortunately, we do not support PayPal.

How does your pricing work?

We offer two types of pricing:

WP Statistics Premium: This includes all premium features and add-ons and can be found on our Pricing page.
Individual Premium Add-ons: You can also purchase specific add-ons individually, which are available on their respective add-on pages.

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