Our support hours are 7 am – 3 pm UTC, Monday – Friday. Below, you’ll find our support priorities and expected response times.
Support Priorities
- Priority Support – For Premium Unlimited license holders.
- Standard Support – For all license holders.
- Contact Form Inquiries – For general questions submitted through our contact form.
Requests are handled in this order:
- Plugin Features and Issues: Requests about core plugin functions are handled first.
- Customizations and General Questions: Customization requests and general questions are addressed after core issues.
Please check our plugin requirements before opening a support ticket.
Priority Support
Priority Support is available for Premium Unlimited license holders with an active license key. During our support hours, we try to reply to Priority Support requests within 24 hours. We may not solve the issue within that time, but we will acknowledge your request and start gathering the information needed.
Standard Support
Standard Support is available for all license holders with an active license key. We try to respond within 48 hours during support hours.
Contact Form Inquiries
If you contact us through our general contact form, we will reply as soon as possible, but Priority and Standard Support requests come first. We appreciate your patience and will do our best to help you quickly.
