Account & Billing

Find help on managing your account, understanding licensing, and handling payments. This section covers everything you need to know about subscriptions, renewals, billing information, and account settings.

WP Statistics License Types

This page provides an overview of all available WP Statistics license types. For more details on the Premium license, please refer to our pricing page. For information on individual add-ons,…

WP Statistics Support Response Times

Our support hours are 7 am – 3 pm UTC, Monday – Friday. Below, you’ll find our support priorities and expected response times. Support Priorities Requests are handled in this…

How to Transfer a License

In some cases, WP Statistics licenses may need to be transferred between users, such as when a developer or agency has completed a project and wants to hand over the…

License Expiry

When Does My License Expire? Your WP Statistics license may expire under the following conditions: You can easily monitor your subscription status through your WP Statistics account dashboard, where you’ll…

How to change your email address

To change your email address for your wp-statistics.com account, follow these steps: That’s it! Your email address associated with your wp-statistics.com account has now been updated. Any future communications from…

Why Was My Payment Method Declined?

Experiencing a declined payment can be frustrating, especially when you’re eager to complete your purchase. At WP Statistics, we utilize Stripe as our payment processor to ensure secure and efficient…

Help guide on the different ways to request a refund

If you need to request a refund for your wp-statistics.com purchase, we’re here to help. There are a few different ways you can submit a refund request: Please note that…

How to update your payment method

If you need to update the payment method associated with your wp-statistics.com subscription, follow these steps: That’s it! Your payment method for the selected wp-statistics.com subscription has now been updated….

How to Cancel Auto-Renewal

Managing your WP Statistics subscription’s auto-renewal is straightforward. Follow these steps to cancel automatic renewals: Access Your Account Find Your Subscriptions Cancel Auto-Renewal Important Notes Remember: After cancellation, you’ll need…

How to Upgrade a License

Upgrading your WP Statistics license to a higher tier is simple. Follow these steps to enhance your subscription: Log into Your Account Access Subscription Management Select Your Current Subscription Initiate…

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